Landline internet
TV Streaming
Mobile InternetTelco Services & Customer Base
Optus is Australia’s second-largest telecom operator, offering mobile plans, home internet (via NBN), and TV services such as Optus Sport and Fetch. It serves over 11 million mobile customers, with a strong presence in both metro and suburban areas.
The company recently ramped up its 5G rollout, launched SIM-only value bundles, and has actively invested in digital customer tools to improve post-sales experience.
Network Infrastructure & Coverage
Optus operates its own mobile network, providing service to around 98.5% of the population via 4G and over 80.5% on 5G, with ongoing expansion in cities and suburban zones.
For fixed-line internet, Optus uses the NBN infrastructure, having phased out its own HFC network. It provides NBN plans based on FTTP, FTTN, or HFC depending on the area.
The Optus network is known for solid urban speeds, though rural coverage can be more limited compared to Telstra.
Support & Outage Information
Need help with your Optus service? You can:
- 📞 Call 13 39 37 from Australia or +61 2 8082 5678 from overseas
- 💬 Chat live via the My Optus app
- 🧑💻 Visit the Optus support page
If you’ve already reported an issue on the collaborative outage map, you can now confirm it through Optus’ official network status tool — it shows live disruptions and planned maintenance across mobile and internet services: