Is iiNet down in my area today ?

iiNet, the fixed-line ISP brand of TPG Telecom

iiNet is one of Australia's oldest internet service providers, founded in Perth in 1993 and acquired by TPG in 2015. It is now a fixed-line broadband brand of TPG Telecom, alongside the TPG and Internode brands, with a customer base oriented toward technically engaged customers and small business.

iiNet sells NBN broadband and a small amount of mobile service that resells the TPG/Vodafone network. The iiNet outage map is the first place iiNet customers check when their internet drops.

• How iiNet fits into the TPG Telecom group
• Why most iiNet outages are NBN events
• The customer-facing tools, Toolbox portal and what to check first when service is down

An NBN reseller with a technical-savvy customer base

iiNet was an independent Perth-based ISP that grew through acquisitions in the 2000s and 2010s (Westnet, Netspace, Internode, TransACT). It was bought by TPG in 2015 for $1.56 billion and continues to operate as a separate brand within TPG Telecom.

Key figures for iiNet:

• Around 500,000 fixed-line broadband connections, mostly resold over the NBN.
• Mobile service resold on the TPG/Vodafone network.
• Strong customer base in WA and SA, the legacy of the Perth-based independent era.
• Toolbox customer portal and Westnet-style technical support model.

Why most iiNet outages are NBN events, not iiNet events

Because iiNet is primarily an NBN reseller, the bulk of its outage activity is driven by wholesale NBN events rather than iiNet-specific problems.

NBN-side faults

Most iiNet home internet is delivered over the NBN, so faults on the wholesale network cause iiNet broadband outages. The fault sits with NBN Co, but the customer support relationship stays with iiNet.

Shared TPG network issues

iiNet shares its core network and authentication systems with TPG and Vodafone. Authentication or back-end failures that affect TPG often hit iiNet customers at the same time.

Power outages at the address

Home modems, FTTN nodes and HFC equipment rely on local electricity. When the power goes out, iiNet internet usually goes with it.

Severe weather

Cyclones, storms, floods and bushfires damage the NBN local fibre, copper or fixed-wireless sites that iiNet depends on. When NBN restores service, iiNet does too.

Toolbox portal, outage status and customer support

iiNet outage map

iiNet publishes a Service Status page that shows known NBN outages by postcode. Customers can enter their address to see whether a confirmed event is affecting their service.

Toolbox and customer support

iiNet's Toolbox customer portal lets customers manage their account, run line tests and check outage status. Customers can also reach iiNet support 24/7 by phone on 13 22 58, through live chat, or via the social media channels.

When a power outage causes an iiNet outage

iiNet broadband depends on electricity at the home, at any FTTN/FTTC/HFC equipment in the street, and at the NBN exchange. When the power goes out locally, iiNet internet usually goes with it. Checking the relevant electricity distributor first often saves a useless support call.

Western Australia and South Australia

iiNet's historical strongholds. On the WA SWIS, Western Power runs the wires and Synergy is the retailer. In SA, the network is SA Power Networks.

East coast

QLD is served by Energex and Ergon Energy. NSW by Ausgrid, Endeavour Energy and Essential Energy. Eastern VIC by AusNet Services and TAS by TasNetworks.

iiNet, TPG, Vodafone and the wider Australian internet market

For a wider view of how Australia's broadband market is structured, see the Australian internet outage page. iiNet shares its parent company, network and authentication systems with the TPG and Vodafone brands. Its competitors in the fixed-line broadband market are Telstra and Optus. All four ISPs resell wholesale access from the NBN.