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Customer service13 17 99

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AusNet outage or just me?

AusNet

To do: Light on your meter? Check your main switch: if it's off, unplug your appliances and switch it back on.
To do: It trips again? Switch the circuit breakers back on one by one to find the faulty circuit.
To do: Do your neighbours have power? If so, the fault is in your property: call a licensed electrician.
To do: Whole street out? Check AusNet's Outage Tracker or call 13 17 99.

SourceStill no power?

AusNet network

ausnetservices.com.auUpdated 04/10/2026

AusNet runs the electricity distribution network of eastern Victoria, the statewide transmission network and a gas network in the west of the state. It sells no electricity: customers pay their retailer. A company controlled by Brookfield Asset Management owns it.

Electricity network

Activities: DistributionTransmissionGas
Customers: 837,000· connections, June 2025
Smart meters: 99.7%· homes, June 2025, fitted by the network
Outage time: 214 min· SAIDI 2024-25, excl. major events
Outages: 1.44· SAIFI per customer, 2024-25
Network length: 46,699 km· 8,816 km underground, June 2025
Coverage: Victoria

Eastern Victoria
North-eastern Victoria
Northern Melbourne
Eastern Melbourne

About 80,000 km². In Victoria the distributors, not the retailers, rolled out smart meters under a state mandate.

SourceAER · Operational performance data 2026, distribution AusNet · What we do AER · AusNet Services determination 2026-31

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