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BC Hydro

  • To do: Check your breaker panel or fuse box: if the main breaker tripped, unplug your appliances and reset it.
  • To do: Trips again? Reset the breakers one by one to find the faulty circuit.
  • To do: Do your neighbours have power? If so, the problem is in your home: call an electrician.
  • To do: Is the whole area out? Check the BC Hydro outage map or call 1 800 BCHYDRO (1 800 224 9376).
SourceWhat to do during a power outage

BC Hydro network

bchydro.comUpdated 2026-09-28

BC Hydro, a Crown corporation owned by the Province, generates, transmits and distributes electricity for about 95% of British Columbia's population, some 5 million people. It has 2.3 million customer accounts and 60,898 km of distribution lines.

Electricity network

Activities
GenerationTransmissionDistributionSupply
Customers
2.30 M· customer accounts, March 2026
Smart meters
99%· over 1.9 M meters, installed from 2011
Outage time
277 min· SAIDI 2025/26, excl. major events
Network length
60,898 km· distribution lines, March 2026
Coverage
British Columbia
  • Vancouver
  • Victoria
  • Surrey
  • Lower Mainland
  • Vancouver Island
  • Prince George

About 95% of the province's population. SAIDI 2025/26: 4.61 hours for a target of 4.50, within the 10% tolerance.

SourceBC Hydro · 2025/26 Annual Service Plan ReportBC Hydro · Quick Facts 2025/26BC Hydro · Meter choiceBC Hydro · Electricity meters

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