Internet outage map today

Internet outage in my area or just my home?

Is it the network or just your setup?

• To do: Check the GeoBlackout map: other reports near you point to a network outage, not your setup.
• To do: Check your provider's outage page: Rogers lists possible Internet, TV, home phone and mobile outages by area.
• To do: Unplug the modem, wait at least 30 seconds, plug it back in and wait a few minutes for it to come back online.
• To do: Connect your computer directly to the modem: this tells you whether the problem comes from your Wi-Fi.
• Avoid: Don't restore the gateway's factory settings unless needed: all your previous settings will be lost.

SourceCRTC: Internet, cellphone, home phone, and television service outages

Cell service outage or just your phone?

• To do: Turn your phone off, wait 30 seconds, then turn it back on.
• To do: Check your carrier's outage page: Rogers reports cellular issues on its Network Help & Outages page.
• To do: Check your carrier's coverage map to see the wireless signal in your area.
• To do: Service outdoors but not indoors? Concrete, metal or walls may block the signal: try Wi-Fi Calling.
• Avoid: Don't give up on 911 without service: a cellphone with no plan can still dial 9-1-1.

SourceCRTC: Internet, cellphone, home phone, and television service outages

TV outage or just your box?

• To do: TV over the internet? First check that your internet works on your other devices.
• To do: Unplug the TV box, wait 30 seconds, plug it back in and wait up to 2 minutes for it to reboot.
• To do: "No signal" on screen? Press INPUT on your TV remote to change the input port.
• To do: Several TVs affected? Check your provider's outage page: the problem may be in your area.
• Avoid: Don't unplug the box while it installs a software update: it restarts on its own when done.

SourceCRTC: Internet, cellphone, home phone, and television service outages

Who regulates internet, mobile and TV in Canada?

• CRTC, the Canadian Radio-television and Telecommunications Commission: it regulates telecom and broadcasting, and providers must report major outages to it within two hours.
• CCTS, the Commission for Complaints for Telecom-television Services: it resolves phone, internet and TV complaints for free once your provider has had a chance to fix them.
• ISED, Innovation, Science and Economic Development Canada: it manages the radio spectrum and its district offices investigate interference reports.