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Hydro One

  • To do: Main breaker in your electrical panel tripped? Unplug your appliances, then reset it.
  • To do: Still tripping? Reset the breakers one by one to find the faulty circuit.
  • To do: Do your neighbours have power? If so, the problem is in your home: call a master electrician.
  • To do: Is the whole area out? Check the Hydro One Outage Map or call 1-800-434-1235.

Hydro One network

hydroone.comUpdated 2026-10-11

Hydro One Networks, a subsidiary of Hydro One Limited, runs transmission lines across Ontario and distributes electricity to about 1.5 million customers, mostly in rural and remote areas. Most large cities, such as Toronto and Ottawa, have their own local distributor.

Electricity network

Activities
TransmissionDistribution
Customers
1.5 M· distribution customers, 2025
Smart meters
not published
Network length
126,000 km· approx., primary lines, circuit km, 2025
Coverage
Ontario
  • Rural Ontario
  • Peterborough
  • Orillia
  • Norwood
  • Lakefield
  • Chapleau

Mostly rural and remote areas. Orillia (15,000 customers), Peterborough (37,000) and Chapleau (1,200) keep separate rate zones.

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