Merged operator & user base
Vi (Vodafone Idea) was formed in 2018. It provides 2G, 3G, and 4G LTE services, mostly via prepaid/postpaid plans.
Despite losing users, Vi still serves 204 million customers and remains the third-largest mobile provider in India.
Coverage challenges & 5G plans
Vi covers ~84% of the population with 4G but lags behind in rural reach.
5G rollout began late (2024) and is live in select metros only. It’s upgrading 4G towers and reusing spectrum from phased-out 3G sites. Network quality varies by region.
Customer care & outage information
If your Vi internet is down:
- 📞 Call 199 (general) or 198 (complaints) from Vi
- 💬 Use WhatsApp: 96542 97000
- 🧑💻 Visit myvi.in/help-support
Check status via the Vi App:
- Coverage checker by PIN code
- Fault reporting & resolution tracking
- Temporary outage notices
No official outage map exists, but Vi shares updates via app and @VodaIdea_NEWS.
