Mobile Internet
Landline internetTelco services & customer base
TPG is one of Australia’s major telecom brands under TPG Telecom Group, offering home broadband (via NBN and FTTB), and SIM-only mobile plans.
It serves around 2.2 million fixed-line broadband customers and is part of a larger group that also includes Vodafone, iiNet, and Internode.
TPG often targets value-driven users with aggressive pricing, no-lock-in plans, and competitive data allowances.
TPG is a core brand of TPG Telecom, offering broadband and mobile plans under its own name.
It uses the Vodafone mobile network (merged into TPG Telecom in 2020) and shares systems with brands like iiNet and Internode.
Although part of a group, it manages its own pricing and support experience.
Network infrastructure & coverage
TPG does not operate its own mobile towers — it uses the Vodafone Australia network, which covers ~96% of the population in 4G and continues to expand in 5G.
For fixed internet, it delivers services through the NBN as well as its own FTTB (Fibre to the Building) network in selected urban apartment blocks.
While its mobile coverage matches Vodafone’s, its home broadband network is reliable in dense urban areas and CBDs, with fewer options in rural zones.
Support & outage information
You can reach TPG support in several ways:
- 📞 Call 13 14 23 from within Australia
- 💬 Use the live chat on the TPG support portal
- 🧑💻 Log in to the My Account portal for service updates and tickets
If you've already flagged your issue on the collaborative outage map, check TPG’s official network status tool for updates on mobile or NBN disruptions: