Is internet down in my area today?

Internet down in my area or just my home?

Is it the network or just your setup?

• To do: Check the GeoBlackout map: other reports near you point to a network outage, not your setup.
• To do: Check your provider's network status checker for an outage in your area.
• To do: Switch the modem off for about 10 seconds, then back on, and allow up to five minutes to reconnect.
• To do: Fibre box (ONT) on the wall? Check that both of its lights are green.

SourceComReg: Storms and severe weather

Mobile network down or just your phone?

• To do: Power your phone off and back on.
• To do: Check your operator's outages page for disruptions in your area.
• To do: Try your SIM in another phone, or another SIM in yours, to rule out other problems.
• To do: Check your account: you may have used up your data allowance or have an overdue bill.
• Avoid: Don't give up on an emergency call: with Emergency Calls Only on screen you can still dial 112 or 999.

SourceComReg: Get the most out of your mobile service

No signal on TV: network or your setup?

• To do: Saorview blank? Check Aertel page 169 or the Saorview news page for scheduled maintenance.
• To do: Check with the remote that the TV is set to the right input (HDMI, AV or SCART) for your box.
• To do: Unplug the TV and set-top box, wait about 30 seconds, then plug everything back in.
• To do: Rescan channels so your Saorview box or TV can update itself.
• Avoid: Don't use the box or remove its power during a software update.

SourceComReg: Storms and severe weather

Who regulates internet, mobile and TV in Ireland?

• ComReg, the Commission for Communications Regulation: it regulates electronic communications and radio spectrum, and its Consumer Care team can take up a complaint your provider has not answered within 10 working days.
• Coimisiún na Meán, Ireland's media regulator: it regulates broadcasters, video-on-demand providers and online platforms established in Ireland.