The Astound outage that hit landline internet in Illinois, around Evanston and Chicago, from 4:54 PM to 7:50 PM is over. Service has returned to normal.
The Astound outage is over. It started at 4:54 PM and ended at 7:50 PM, lasting 2 hours and 56 minutes. Reports were concentrated almost entirely in Illinois, with Evanston and Chicago as the main centers of trouble, and a handful in Rogers Park. Landline internet was by far the hardest-hit service, with mobile internet and TV streaming also affected. The outage peaked at 6:13 PM before easing steadily through the evening. In total, 135 reports came in since the start. No cause has been communicated.
Status update
Astound outage keeps climbing in Illinois
The outage is not slowing down. Reports keep rising in both Evanston and Chicago, still the two centers of the trouble. Landline internet remains the service hit hardest, with mobile internet and TV streaming affected on a much smaller scale.
Outage begins
Astound outage breaks out in Illinois
Reports started piling up at 4:54 PM in Illinois, with Chicago and Evanston both at the center of it. The outage hits landline internet mostly, though mobile internet and TV streaming are affected too. Chicago and Evanston are reporting in equal numbers, with no other area showing unusual activity. Total since the start: 32 reports.
The posts in this feed are written automatically by an AI from GeoBlackout reports and the public sources cited.
Astound, owned by Stonepeak, groups the former RCN, Grande, Wave, enTouch and Digital West networks. It serves over 1M customers in 8 states and the DC area. Astound Mobile resells a national 5G network. In March 2026 Stonepeak agreed to combine Astound with GFiber.
Fixed network
Network used
Astound
Technologies
Cable (DOCSIS 3.1)Fiber
Coverage
8 states and DC area
Astound serves 8 of the 10 largest US metro markets.
Both TV and internet are down. My username has been removed from the list of Wi-Fi connections in my area. It has been over 5 hours. How long must we wait?
Marmot_14
Evanston. Network is up but crawling. on a 1000/100 line speeds are 15/50 at the moment.
Landline InternetEvanston
Badger_43
No Internet service since approximately 4:15 pm. No luck with Astound resetting modem. Called to speak to agent at 5:00 pm, was told there was a 23 minute wait time, and left call back number. Still no call back more than 90 minutes later.
Landline InternetEvanston
Fox_76
reduced speed. oh no i cant download 500gb skyrim modpack. well actually i can but it might take minimum an hour with 3mb download speed
