What to do in an internet outage?
- To do: Check the GeoBlackout map: other reports near you point to a network outage, not your setup.
- To do: Unplug your modem and router, then plug them back in.
- To do: Make sure the coax, fiber or phone cable is tight at the wall and on the modem.
- To do: Test a computer on an Ethernet cable: if it works, the problem is your Wi-Fi, not the line.
- To do: Contact your provider to ask about troubleshooting tips or an outage in your area.
- To do: Power out too? You may be able to get online through secure Wi-Fi nearby.
- To do: Still unresolved? File a complaint with the FCC at consumercomplaints.fcc.gov.
- Avoid: Don't press the modem's reset button unless support asks: it restores the factory settings.
- Avoid: Don't count on internet phone service in a power outage without a backup battery.
SourceFCC: home network tips







