Astound outage map today

See live Astound outage reports from users near you.

Is Astound down?

24h agoNow

Reported outages in the last 24 hours

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Operational
Minor
Critical
Typical level

Landline Internet

-% · - Reports

Mobile Internet

-% · - Reports

TV Streaming

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Track and report outages live

Follow reports on the chart and see the affected areas on the map. Having a problem? Click “Report an outage”.

Astound's last 5 major outages

Naperville, Elgin, and Glen Ellyn
See the live blog
Oct 12, 2026, 09:0514 h 35 min
976 reports Landline Internet
Des Plaines, Arlington Heights, and Schaumburg
Sep 24, 2026, 01:131 h 17 min
29 reports Landline Internet
Concord and Walnut Creek
See the live blog
Aug 16, 2026, 19:261 h 21 min
69 reports Landline Internet Mobile Internet
Chicago and Edgewater
Aug 11, 2026, 11:2510 h 43 min
131 reports Landline Internet Mobile Internet
Easton, Bangor, and Wind Gap
Aug 2, 2026, 22:0410 h 51 min
88 reports Landline Internet Mobile Internet
All live outages

Describe your problem to help the community

Mobile InternetIssaquah
Seagull_8510 h ago
I have been atatending a zoom meeting for two hours. Connection interrupted 6 times, voice connection distorted, etc.
Landline InternetWest Sacramento
Lynx_971 d ago
Astound land internet has been down for over an hour now (21:21 PST)
Landline InternetWashington
Badger_202 d ago
No access to RCN/Astound email for last 36 hours and Customer Service has no idea when the “major outage” will be remedied.
Landline InternetSan Antonio
Fox_272 d ago
Cable internet severe slow downs and dropping connection. Rebooting router fixes only temporarily. Started a few days ago and has progressively gotten worse.

Astound outage report

Last 12 months

Major outages

Median duration

2 h 14 min

Most affected areas

Areas

Number of outages

Washington28
Illinois9
Pennsylvania9
Texas7
Massachusetts4

Top 3 biggest outages

RankOutage descriptionNumber of reports

1
Stanwood, Mount Vernon, and Arlington · Washington
Dec 17, 202516 h 15 min
Landline Internet Mobile Internet
1,255
2
Naperville, Elgin, and Glen Ellyn · Illinois
Oct 12, 202614 h 35 min
Landline Internet
976
3
Bethlehem, Easton, and Allentown · Pennsylvania
Mar 5, 202617 h 36 min
Landline Internet Mobile Internet
705

Major outages: abnormal surges in user reports, regional or nationwide, detected by GeoBlackout. Independent monitoring, not affiliated with Astound.

Contact Astound

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Astound outage or just me?

Astound Internet

To do: Check the lights on your modem: Power, Receive, Send and Online solid means the modem is online.
To do: Lights off or not solid? Check that the modem is plugged into AC power and its cables are tight.
To do: Unplug the modem and WiFi router for 60 seconds, plug the modem in first and allow 2-3 minutes.
To do: Test another device, then a computer connected by Ethernet cable: if that works, it's the WiFi.
To do: Still down? Log into your MyAstound account or app to check for outages in your area.

SourceHow to troubleshoot Astound WiFi

Astound Mobile

To do: Turn Airplane Mode on for 30 seconds, then turn it off.
To do: Restart your phone so it re-registers on the Astound Mobile network.
To do: Remove the SIM card, check it for damage, reinsert it, then test it in another phone.
To do: Check in the Astound Mobile app, Activity tab, that your line is active and your data isn't used up.
To do: Review the Astound Mobile coverage map to see if your area has coverage.

SourceWhy is my data not working?

Astound network

astound.comUpdated 09/28/2026

Astound, owned by Stonepeak, groups the former RCN, Grande, Wave, enTouch and Digital West networks. It serves over 1M customers in 8 states and the DC area. Astound Mobile resells a national 5G network. In March 2026 Stonepeak agreed to combine Astound with GFiber.