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Why Singtel dominates the fibre and broadband scene
Singtel remains the largest broadband provider, operating on the nationwide NetLink Trust fibre network.
It serves both homes and enterprises with:
- Fibre speeds up to 2 Gbps
- Reliable latency from its dense island-wide backbone
Singtel TV, now fully IP-based, still attracts viewers through sports, regional, and international content, maintaining loyalty as more users move to OTT services.
Inside Singtel’s 5G and mobile ecosystem
With over 4.5 million mobile subscribers, Singtel leads in both 4G and 5G coverage.
It operates a 5G Standalone (SA) core across most MRT tunnels, offices, and residential areas.
Reports from IMDA and Opensignal consistently rank it first in speed and reliability.
Key technologies:
- eSIM and VoLTE/VoWiFi across all plans
- 5G slicing for industrial clients
Ownership, history and scale beyond Singapore
Once a government agency, Singtel became a corporatised entity in the 1990s.
Its majority shareholder is Temasek Holdings, ensuring financial stability.
Regionally, the group owns Optus (Australia) and holds stakes in Bharti Airtel and several ASEAN operators — strengthening its reach and purchasing power for content and infrastructure.
Digital innovation and customer experience
The sub-brand GOMO focuses on a digital-only experience:
- SIM-only and eSIM activation
- Simple online management via app
- Targeting youth and cost-conscious users
Singtel also pushes bundled packages (fibre + mobile + TV) under its Better Together campaign to reduce churn.
What to do if Singtel is down
- Restart your router and ensure the fibre ONT lights are stable.
- Test a wired connection before assuming a network fault.
- Toggle airplane mode or reinsert your SIM for mobile issues.
- Check live reports on GeoBlackout or Singtel's outage alerts.
- If several neighbours are affected, wait for service restoration or open a support ticket.