Internet outage map today

See live internet outage reports from users near you across New Zealand.

Is your internet down?

24h agoNow

Reported outages in the last 24 hours

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Track and report outages live

Follow reports on the chart and see the affected areas on the map. Having a problem? Click “Report an outage”.

Enter your city name/postal code

To do: Check the GeoBlackout map: other reports near you point to a network outage, not your setup.
To do: Check your provider's network status page: there may be a network issue in your area.
To do: Restart your modem or router, then power on any Wi-Fi units after it.
To do: On fibre, check the ONT (the white box on the wall) is plugged in, powered on and cabled to your modem.

To do: Check that your phone shows at least two signal bars, or move to a different spot.
To do: Check your provider's network status page for a fault in your area.
To do: Turn your phone off completely and back on: most of the time this is all you need to do.
To do: Try the SIM in another phone: if the same thing happens, the SIM card is the problem.
Avoid: Don't hesitate to dial 111 in an emergency: it works even with no credit or minutes on your mobile.

To do: Check the antenna cable is connected properly to your set top box, recorder or TV.
To do: Turn off your TV, set top box or recorder at the wall, wait 30 seconds, then turn it back on.
To do: Channels missing? Retune: run auto-tuning on your TV or box as if setting it up for the first time.
To do: Plug the aerial cable straight into the TV to rule out your recorders and other equipment.

Commerce Commission, the telecommunications regulator: it regulates wholesale fixed-line and mobile services and monitors the retail market, but does not resolve disputes.
Telecommunications Dispute Resolution (TDR): a free and independent service that helps resolve complaints with your phone or internet provider (0508 98 98 98).
Utilities Disputes: a free and independent service for shared property access disputes when connecting a home to fibre.
Radio Spectrum Management: it provides an interference investigation service for TV reception problems.