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First, check whether the operator already reports an incident on its Powerco network status page.

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Powerco

  • To do: Check your switchboard: if the main switch has tripped or a fuse has blown, unplug appliances and reset it.
  • To do: It trips again? Switch the circuits back on one by one to find the faulty one.
  • To do: Is your power meter still working? The problem is inside your property: call your retailer.
  • To do: Meter off too? Check Powerco's outage map or report the outage on its website or to your retailer.

Powerco network

powerco.co.nzUpdated 28/09/2026

Powerco runs electricity and gas distribution networks in the North Island, from Tauranga and the Coromandel to Taranaki, Manawatū and Wairarapa. It carries power but does not sell it. Funds managed by QIC and Dexus own it. In July 2026 it took over Firstlight Network in Tairāwhiti.

Electricity network

Activities
DistributionGas
Customers
364,827· connections (ICPs), year to Mar 2026
Smart meters
not published; meter data for about 90% of customers, AMP 2026
Outage time
377.9 min· unplanned SAIDI, year to Mar 2026, incl. storms
Outages
1.88· unplanned SAIFI, year to Mar 2026, incl. storms
Network length
29,381 km· 27% underground
Coverage
North Island
  • Tauranga
  • Coromandel
  • South Waikato
  • Taranaki
  • Whanganui
  • Rangitīkei
  • Manawatū
  • Wairarapa

Figures exclude Firstlight Network (Tairāwhiti and Wairoa), owned since 31 July 2026 and still run under its own name.

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