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First, check whether the operator already reports an incident on its Vector network status page.

Vector outage or just me?

Vector

  • To do: Check the main switch on your switchboard: if it's off, unplug your appliances and switch it back on.
  • To do: It trips again? Switch the circuit breakers back on one by one to find the faulty circuit.
  • To do: Neighbours have power and a switch keeps tripping? The fault is in your home: call a registered electrician.
  • To do: Whole street out? Check Vector's Outage Centre or call 0508 832 867.

Vector network

vector.co.nzUpdated 28/09/2026

Vector owns Auckland's electricity distribution network, from Wellsford to Papakura and Waiheke Island, as well as the city's gas network. It sells no electricity to homes. Entrust, a consumer trust, holds 75.1% of the shares and the rest trades on the NZX.

Electricity network

Activities
DistributionGasFibre
Customers
642,134· electricity connections, June 2026
Smart meters
fitted by retailers, not published
Outage time
123.8 min· unplanned SAIDI, year to Mar 2026, incl. storms
Outages
1.41· unplanned SAIFI, year to Mar 2026, incl. storms
Network length
19,900 km· 59% underground
Coverage
Auckland
  • Auckland
  • Manukau
  • Manurewa
  • Papakura
  • Waiheke Island
  • Warkworth
  • Wellsford

Two sub-networks: Southern (68.4 min of unplanned SAIDI in 2025/26) and Northern (203.9 min).

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