A major fibre network operator powering ISPs nationwide
Frogfoot Networks is one of the country's largest open-access fibre network operators (FNOs), building and maintaining high-speed fibre infrastructure used by many internet service providers (ISPs) such as MWEB, Afrihost, Webafrica, and Vox.
The company focuses on connecting residential areas and small businesses through reliable FTTH (fibre-to-the-home) and FTTB (fibre-to-the-business) infrastructure.
Unlike ISPs, Frogfoot doesn’t sell internet plans directly to end users — instead, it supplies the fibre network that ISPs use to deliver service.
How fibre infrastructure issues affect your connection
Because Frogfoot controls the physical fibre cables, ducts, and optical equipment between your home and the ISP, outages on its network can affect many customers at once, regardless of which ISP they use.
Common causes include:
- Accidental fibre cuts during construction or utility work
- Power failures impacting local fibre distribution hubs
- Scheduled maintenance or software upgrades on network devices
- Backhaul disruptions between regional aggregation points
When one of these occurs, your ISP will often display Frogfoot’s incident updates on their own portal, as the repair process must be handled by the FNO’s technicians.
How to check network status and get support
If your connection is down and your ISP confirms it's a Frogfoot-related issue, you can:
- 🧭 View live outage updates → Frogfoot Network Status
- 🧑💻 Contact Frogfoot → Support page or email your ISP to log a fault reference
- 📞 Technical help line: 021 448 7225 (Frogfoot RISE)
- 🔧 During major outages, Frogfoot posts restoration progress and estimated repair times on the status page
Note: End-users should always contact their ISP first, who will escalate the fault to Frogfoot’s technical operations if it’s confirmed as an infrastructure issue.