Landline internet
A converged home internet provider with national reach
Vox is a leading internet and telecommunications provider offering fibre-to-the-home (FTTH), fixed-LTE broadband, VoIP, and cloud-based services for both residential and small business customers.
It’s known for its customer-centric approach, extensive support options, and premium add-ons such as home security, entertainment streaming, and backup connectivity solutions.
With a footprint across major cities and towns, Vox positions itself as a “one-stop home connectivity partner.”
Shared infrastructure and typical outage origins
Vox delivers services via open-access fibre networks — including Vumatel, Frogfoot, Openserve, and Octotel — and through mobile wholesale networks for its LTE offerings.
Because Vox doesn’t own the physical infrastructure, interruptions can originate from multiple layers:
- 🛠 Fibre breaks or maintenance by the network operator
- ⚡ Power failures impacting aggregation nodes
- 💻 Routing, DNS, or authentication issues on Vox’s internal systems
The company runs an internal Network Operations Centre (NOC) that monitors all partner networks and posts live updates during major incidents.
How to check status and get help
If you suspect a Vox service outage, here's how to verify and report it:
- 🧭 Live outage dashboard → Vox Network Status
- 💬 Support portal → Vox Support
- 📞 Customer care lines:
- Home users: 087 805 0530
- Business clients: 087 805 0500
- ⚙️ Check your router or ONT lights before logging a fault — if “LOS” or “Internet” lights are red, the fibre connection may be down due to network maintenance.
Vox usually restores service quickly once the affected fibre network operator resolves the underlying infrastructure issue. Customers can subscribe to email alerts on the outage portal for automatic updates.