Is Telkom down in my area today?

See live Telkom outage reports from users near you.

Is Telkom down?

24h agoNow

Reported outages in the last 24 hours

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Operational
Minor
Critical
Typical level

Landline Internet

-% · - Reports

Mobile Internet

-% · - Reports

Track and report outages live

Follow reports on the chart and see the affected areas on the map. Having a problem? Click “Report an outage”.

Telkom's last 5 major outages

Cape Town, Durbanville and Bellville
See the live blog
25 Oct 2026, 06:0015 h 20 min
116 reports Landline Internet
KwaZulu-Natal, Western Cape and Gauteng
See the live blog
25 May 2026, 16:562 h 42 min
145 reports Mobile Internet
Western Cape and Eastern Cape
12 May 2026, 17:534 h 04 min
619 reports Mobile Internet Landline Internet
Cape Town, Durbanville and Somerset West
12 May 2026, 17:534 h 08 min
529 reports Landline Internet Mobile Internet
Durban, Durban North and Westville
31 Mar 2026, 12:272 h 21 min
69 reports Mobile Internet Landline Internet
All live outages

Describe your problem to help the community

Landline InternetAthlone
Otter_831 d ago
very slow internet,200mb/s line speed is running less than 2mb/s
Mobile InternetAtteridgeville
Seagull_612 d ago
Since around Thursday we don’t have internet on Telkom lte in Lotus Gardens ext 29
Mobile InternetWelverdiend
Slayer2 d ago
Network issues signal problem can't receive or make a call sms take along time to receive
Landline InternetVelddrif
Falcon_563 d ago
Outage late evening on 24 Oct Service was restored earlier on 25th but extremely slow Now no service

Telkom outage report

Last 12 months

Major outages

Median duration

4 h 06 min

Most affected areas

Areas

Number of outages

KwaZulu-Natal3
Nationwide3
Western Cape2

Top 3 biggest outages

RankOutage descriptionNumber of reports

1
Western Cape and Eastern Cape
12 May 20264 h 04 min
Mobile Internet

Contact Telkom

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Telkom outage or just me?

Telkom Internet

To do: Check the indicator lights on your Telkom router: lit as usual, the connection reaches your home.
To do: Lights missing? Make sure power reaches the router and check its adapter and cables.
To do: Restart your router, then wait 3 minutes before testing again.
To do: Test another device, then a computer plugged in with an Ethernet cable: if that works, it's the Wi-Fi.
To do: Still down? Use Telkom's troubleshooting centre or chat to its virtual assistant.

SourceTelkom self-diagnosis guide

Telkom Mobile

To do: Turn on airplane mode for 30 seconds, then turn it off.
To do: Restart your phone so it re-registers on the Telkom network.
To do: Remove the SIM card, clean it, reinsert it, then test it in another phone.
To do: Check in the Telkom App that your line is active and your airtime or bundles aren't used up.
To do: Check whether Telkom reports a network outage in your area.

SourceTelkom help guide

Telkom network

telkom.co.zaUpdated 2026/09/28

Telkom's fixed services run on Openserve, the group's open-access fibre network, also used by other ISPs. Telkom Mobile builds its own network, 8,504 base stations in June 2026, and roams on MTN. Swiftnet, its 4,000 masts and towers, was sold in January 2025.

Fixed network

Network used: Openserve
Technologies: Fibre (FTTH)Copper (xDSL)
Coverage: South Africa

Openserve fibre passed 1,565,750 homes in June 2026. 843,563 were connected, a 53.9% take-up.

Mobile network

Network used: Telkom
Technologies: 4G LTEVoLTE
Subscribers: 25.3M· June 2026
Coverage: South Africa

Telkom Mobile added 511 sites in the year to March 2026 and reached 85% population coverage.

SourceTelkom Group · Q1 FY2027 trading update Telkom Group · annual results FY2026 Telkom Group · conclusion of the Swiftnet sale

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