Landline internet
Mobile Internet
TV Streaming
A national operator combining fixed and mobile services
Telkom offers mobile voice and data plans, home broadband via ADSL and fibre, and bundled fixed-voice packages for households. It serves millions of users nationwide and is one of the few providers that control both fixed and mobile infrastructure.
The brand is well known for its competitive broadband bundles and its large customer base relying on Openserve, its wholesale division, for fibre and copper access.
Infrastructure ownership and typical outage causes
Telkom operates its own mobile network (3G, 4G and 5G in main cities) and, through Openserve, owns a vast fixed network of copper and fibre lines. This dual structure makes Telkom both a retailer and an infrastructure provider.
Outages may come from:
- Mobile towers experiencing power or backhaul failure
- Fibre or copper line cuts on the Openserve backbone
- Regional maintenance windows coordinated with third-party ISPs
Telkom’s fixed network is generally reliable in urban areas, but rural regions still depend on legacy copper, which is more prone to disruptions.
How to check status and get support
If your Telkom internet or mobile service is down, here's what you can do:
- Report a line fault via the official portal → Telkom Fault Reporting
- Check coverage for your area → Telkom Coverage Checker
- Contact support:
- 📞 From a Telkom mobile: 081 180
- 💬 Use the live chat available on telkom.co.za
- Track restoration progress via your account dashboard if you logged a fault online.
Telkom also publishes scheduled maintenance updates and service restoration notices directly on its website.