5G Home
A pioneer in home internet services
MWEB is one of the country’s longest-standing internet service providers (ISPs), offering fibre-to-the-home (FTTH), ADSL, and fixed-LTE broadband for residential users.
It is known for reliable home connectivity, simple pricing, and local customer support. MWEB targets families and home users who prioritise speed and simplicity over complex business solutions.
The company’s offering also includes email hosting, home WiFi support, and optional streaming bundles, making it a household name in broadband connectivity.
How MWEB delivers service through partner networks
MWEB does not own physical last-mile infrastructure. Instead, it operates through partnerships with leading fibre network operators (FNOs) such as Vumatel, Frogfoot, and Openserve, as well as LTE wholesale providers.
This open-access model provides flexibility but means that outages can occur at different layers of the service chain:
- Fibre cuts or maintenance on the underlying FNO
- LTE or mobile backhaul problems
- Internal MWEB authentication or routing issues
MWEB actively monitors incidents across all partner networks and updates its status page for customers when a region is affected.
How to get support and check network status
If you experience an outage, here's what to do:
- 🧭 Check the live outage map → MWEB Network Status
- 💬 Contact support: 087 700 0777
- 🧑💻 Log in to your MWEB account to track tickets or run diagnostics.
- ⚙️ If your modem lights show “disconnected” or “no sync,” confirm if your fibre provider (e.g., Vumatel or Openserve) reports a regional fault.
MWEB’s support centre also provides online guides and connection tips for resolving most home connectivity issues.