1. ...
  2. South Africa
  3. Internet outage

Is there an internet outage in South Africa right now?

See live internet outage reports from users near you across South Africa.

Is your internet down?

Reported outages in the last 24 hours

Track and report outages live

Follow reports on the chart and see the affected areas on the map. Having a problem? Click “Report an outage”.

Internet down in my area or just my home?

Is it the network or just your setup?

  • To do: Check the GeoBlackout map: other reports near you point to a network outage, not your setup.
  • To do: Fibre box (ONT) lights off or not green? Check that all cables are secure and connected devices are on.
  • To do: Turn the fibre box (ONT) off and on again.
  • To do: Report the fault to your service provider and make sure it gives you a reference number.

Mobile network down or just your phone?

  • To do: Check your address on your operator's coverage map: outside coverage, the service may not work.
  • To do: Report coverage or dropped-call problems to your operator and ask for a reference number.

No signal on TV: network or your setup?

  • To do: TV through the fibre box? If its CATV light is off or not green, check that all cables are secure.
  • To do: Turn the fibre box (ONT) off and on again.

Who regulates internet, mobile and TV in South Africa?

  • ICASA, the Independent Communications Authority of South Africa: it licenses telecom and broadcasting providers, manages radio spectrum and handles complaints against licensees.
  • Complaints and Compliance Committee: an independent ICASA committee headed by a High Court judge, it adjudicates complaints that remain in dispute.
  • National Consumer Commission: it handles complaints about contract terms, faulty handsets and misleading advertising, which fall outside ICASA's mandate.