Is Vodacom down in my area today ?

Market leader in mobile and expanding home internet

Vodacom is one of the largest telecom operators in the country, providing mobile voice, data services, and home broadband via LTE and fibre.

With tens of millions of active SIMs, Vodacom leads the market in mobile coverage and has expanded its offering to include fixed home internet using open-access fibre networks. The company focuses on reliability, urban coverage and digital innovation, offering flexible plans for both prepaid and contract users.

Infrastructure strength and service coverage

Vodacom operates its own nationwide mobile network that includes 4G and 5G coverage, reaching most of the population.

Its fixed services, however, rely on partner fibre networks (like Vumatel or Openserve). Because Vodacom owns the mobile network but not the fibre infrastructure, service outages may result from:

• Mobile network disruptions caused by power issues or tower maintenance
• Fibre network incidents affecting partner ISPs
• Backbone or interconnection problems in the open-access ecosystem

Vodacom regularly updates customers about planned maintenance and publishes network reliability metrics on its official website.

How to get help and check current outages

Here’s how you can quickly verify Vodacom’s service status and get support:

• 🧭 Check planned maintenance: Vodacom Network Maintenance
• 📞 Customer care: Dial 135 from a Vodacom mobile or 082 135 from any phone
• 💬 Chat online via the Vodacom Help & Support portal
• 🔍 If your fibre or LTE connection is down, test your router first, then check whether your suburb is listed on the maintenance page