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Internet outage

Is internet down in my area today ?

Discover ongoing outages and current network issues affecting your area, with real-time updates and insights.

I have internet outage

Report the outage on the website and check if you are affected by a network issue.

Report an outage

Reported outages in the last 24 hours

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Maj le 19/12/2024 à 03h23

How to track and report outages live

On this page, you can track the progress of reports through a chart that shows recent problems and a map that locates affected areas. If you encounter an issue, click on the "Report an outage" button to inform us.

Internet and mobile network outages today

Check if internet is down in your area. Report any mobile or braodband network problem in real-time.

A real-time map of internet outages powered by users
Geolocated reports of internet or mobile connection issues are submitted by users and displayed in real time for all ISPs and mobile operators in the UK.

Is internet down right now?

Broadband (Cable, Fibre)

If you're experiencing a problem with your broadband being down, it could be a local issue affecting your area.

Check the Geoblackout live outage map to see if other users are experiencing similar issues or if the network is down. It could be related to fibre infrastructure problems (like FTTP), cable, or even temporary slowdowns across the network.

Mobile network

If you're experiencing a problem with your mobile connection, check our real-time outage map to see if the network is down and if others are experiencing similar issues.
This could also involve service interruptions like Wi-Fi Calling or eSIM, both of which are supported by your operator.
Whether it's the 4G, 4G+, or 5G network, or even VoLTE issues, our map will help you understand the extent of the problem.

For issues with TV, it might be due to maintenance work or it could be an issue with your set-top box.

Check our outage map to see if TV services are down and if others are reporting similar problems.

What to do in case of an outage?

If your internet and/or services are down, here are some steps you can take to try to resolve the issue:

Restart your equipment:

Broadband: Unplug your hub, wait about 30 seconds, then plug it back in.
Mobile: Turn your phone off and back on again.

Check your connections:

Ensure all cables are securely plugged in, especially for cable or fibre setups.
Check the status lights on your hub to identify any potential issues. Make sure the Wi-Fi light is on to confirm your connection is working properly.

Visit online support

Go to the help website of your telecom carrier to access detailed guides and solutions for common problems.

Contact customer service

If your services are still down despite your efforts, contact support. Their customer service team will do their best to keep you connected and restore your connection.