Is it the network or just your setup?
- To do: Check the GeoBlackout map: other reports near you point to a network outage, not your setup.
- To do: Turn your broadband equipment off and on again, then give it time to power up before reconnecting.
- To do: Check that no cable has come loose and that the router is still plugged in and switched on.
- To do: Look at your provider's service status checker, online or in its app: it lists known network problems.
- Avoid: Don't unplug cables before checking your provider's website: setups differ from one company to another.







Describe your problem to help the community
All broadband connection down due to an RTA taking out the junction boxes and telegraph pole on 19/10/26 at approx 20:30.
Bt broadband down. Smart hub 3 flashing orange. Have tried a hub reset, flashing light goes solid green and then flashing orange. Started around 1.30pm on 20.10 .26
Red light on router and middle light on fibre box red. Reported it 08:30 this morning 16/10/2026. Was told it was a problem affecting the Rotherham area network and would be fixed by 01:00pm. It's now 05:30pm. Can someone let us know what's happening?
No broadband or landline since 6th Oct. Openreach sent engineers on 9th who said fixed. But no service at all. Sent engineer on 13th which by end of day was 3 engineers. Got service back for 5 hours then their fix caused overload.