Is internet down in my area today?

See live internet outage reports from users near you across the United Kingdom.

Is your internet down?

Reported outages in the last 24 hours

Track and report outages live

Follow reports on the chart and see the affected areas on the map. Having a problem? Click “Report an outage”.

Internet down in my area or just my home?

Is it the network or just your setup?

  • To do: Check the GeoBlackout map: other reports near you point to a network outage, not your setup.
  • To do: Turn your broadband equipment off and on again, then give it time to power up before reconnecting.
  • To do: Check that no cable has come loose and that the router is still plugged in and switched on.
  • To do: Look at your provider's service status checker, online or in its app: it lists known network problems.
  • Avoid: Don't unplug cables before checking your provider's website: setups differ from one company to another.

No signal: network or your phone?

  • To do: Turn airplane mode on and off again, then restart your phone.
  • To do: Look at your provider's service status checker, online or in its app: it lists known network issues.
  • To do: Problem in a new place? Check the coverage to expect there on Ofcom's mobile coverage checker.
  • To do: Trouble wherever you go? Ask your provider: it may have you test your SIM in another unlocked phone.
  • Avoid: Don't wait for your own network in an emergency: 999 connects through another network if one is available.

No signal on TV: transmitter or your setup?

  • To do: Enter your postcode in the Freeview Channel Checker to see transmitter faults or works in your area.
  • To do: Retune from your TV's setup or installation menu by choosing first-time installation.
  • To do: Check the power, HDMI and aerial leads are secure, with no worn parts or bent pins.
  • Avoid: Don't keep aerial amplifiers or splitters you don't need: they are a common cause of reception problems.

Who regulates internet, mobile and TV in the United Kingdom?

  • Ofcom, the communications regulator: it oversees phone, broadband and TV services and manages radio spectrum. It does not investigate individual complaints but may investigate a company when fault reports reveal a problem.
  • Communications Ombudsman: a free, Ofcom-approved dispute scheme for complaints your provider has not resolved. BT, EE, O2, Three and Virgin Media belong to it.
  • CISAS (Communication & Internet Services Adjudication Scheme): the other free scheme approved by Ofcom, used by providers such as Sky, TalkTalk and Vodafone.